FAQS
ORDERS AND SHIPPING
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For orders over €80, shipping is free to the Peninsula. For lower price orders, the shipping cost is €4.95 for the Peninsula, Portugal and the Balearic Islands, choosing the standard shipping method. There is an express shipping option, by paying a total amount of €6.95 for the Peninsula and Portugal. The rates for shipments outside the Peninsula, the Balearic Islands and Portugal, in the case of Europe and the United States are explained below.
Other destinations
* Shipping costs will not be refunded in case of return.
The prices detailed in this paragraph are VAT included.
- Peninsula, Portugal: €4.95 VAT included.
- Balearic Islands: €4.95 VAT included.
- Canary Islands: €9.95 VAT included.
- European Union: €9.95 VAT included.
- Rest of Europe: €12.95 VAT included.
- United States and Canada: €24.95 VAT included.
- Rest of the world: €34.95 VAT included.
For shipments in Europe and the rest of the world, depending on the location, the delivery time ranges between 15 and 45 days respectively. For member countries of the European Union, the maximum delivery time will be 10 working days.
For orders over €80, shipping is free to the Peninsula. For lower price orders, the shipping cost is €4.95 for the Peninsula, Portugal and the Balearic Islands, choosing the standard shipping method. There is an express shipping option, by paying a total amount of €6.95 for the Peninsula and Portugal. The rates for shipments outside the Peninsula, the Balearic Islands and Portugal, in the case of Europe and the United States are explained below.
Other destinations
* Shipping costs will not be refunded in case of return.
The prices detailed in this paragraph are VAT included.
- Peninsula, Portugal: €4.95 VAT included.
- Balearic Islands: €4.95 VAT included.
- Canary Islands: €9.95 VAT included.
- European Union: €9.95 VAT included.
- Rest of Europe: €12.95 VAT included.
- United States and Canada: €24.95 VAT included.
- Rest of the world: €34.95 VAT included.
For shipments in Europe and the rest of the world, depending on the location, the delivery time ranges between 15 and 45 days respectively. For member countries of the European Union, the maximum delivery time will be 10 working days.
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Once the order has been placed, you will receive an email with the purchase confirmation. Once it is ready to be sent, you will receive an email with the shipment confirmation. If you have any other questions, do not hesitate to contact us at clientes@humpier44.com
Once the order has been placed, you will receive an email with the purchase confirmation. Once it is ready to be sent, you will receive an email with the shipment confirmation. If you have any other questions, do not hesitate to contact us at clientes@humpier44.com
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If you have not received the order after the delivery period, contact customer service at clientes@humpier44.com with your name and surname, order number, date the order was placed and we will reply as soon as possible.
If you have not received the order after the delivery period, contact customer service at clientes@humpier44.com with your name and surname, order number, date the order was placed and we will reply as soon as possible.
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Yes! Well, only if you are in Madrid. You can pick up your order at DONTO STORE Guzman El Bueno, 72, 28015.
Open Monday to Friday from 10:30 a.m. to 8:00 p.m. and Saturdays from 11:00 a.m. to 3:00 p.m.
Before picking up at the store, you will be notified via email and it will be essential that you bring both the order number and the name of the user who made the purchase..
In the checkout process, you will have the option to choose this collection method at a cost of €0.95
Yes! Well, only if you are in Madrid. You can pick up your order at DONTO STORE Guzman El Bueno, 72, 28015.
Open Monday to Friday from 10:30 a.m. to 8:00 p.m. and Saturdays from 11:00 a.m. to 3:00 p.m.
Before picking up at the store, you will be notified via email and it will be essential that you bring both the order number and the name of the user who made the purchase..
In the checkout process, you will have the option to choose this collection method at a cost of €0.95
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If you have placed an order and want to cancel it, contact our customer service immediately at clientes@humpier44.com and we will resolve it as quickly as possible.
If you have placed an order and want to cancel it, contact our customer service immediately at clientes@humpier44.com and we will resolve it as quickly as possible.
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If you have not received the order after the delivery period, contact customer service at clientes@humpier44.com with your name, surname, order number, and the date the order was placed and we will reply as soon as possible.
If you have not received the order after the delivery period, contact customer service at clientes@humpier44.com with your name, surname, order number, and the date the order was placed and we will reply as soon as possible.
RETURNS & EXCHANGES
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You have a period of 15 calendar days, counting from the date of receipt, to make any change or refund of your purchase.
If the product received has manufacturing defects, you have a period of 3 months to be able to replace it with a new one.You have a period of 15 calendar days, counting from the date of receipt, to make any change or refund of your purchase.
If the product received has manufacturing defects, you have a period of 3 months to be able to replace it with a new one. -
You must write us an email to clientes@humpier44.com within 3 months of receiving your purchase and we will tell you how to proceed.
You must write us an email to clientes@humpier44.com within 3 months of receiving your purchase and we will tell you how to proceed.
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You must write us an email to clientes@humpier44.com within 30 calendar days after receiving your purchase and we will tell you how to proceed.
You must write us an email to clientes@humpier44.com within 30 calendar days after receiving your purchase and we will tell you how to proceed.
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To register your change request through our form (https://returns.itsrever.com/humpier), you only need the order number and the email with which you placed the order.
Items must be in the same condition that they were received. You can choose between taking the order to a delivery point or request the collection. Another order number will be generated and sent within our usual delivery times. The cost of the change is 5€.
To register your change request through our form (https://returns.itsrever.com/humpier), you only need the order number and the email with which you placed the order.
Items must be in the same condition that they were received. You can choose between taking the order to a delivery point or request the collection. Another order number will be generated and sent within our usual delivery times. The cost of the change is 5€.
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No changes will be made to items of different amounts, in this case, you must request a refund of the amount and make a new purchase.
No changes will be made to items of different amounts, in this case, you must request a refund of the amount and make a new purchase.
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From the time you receive the order, you have 15 days to register your return request through this form (https://returns.itsrever.com/humpier), you only need the order number and the email with which you placed the order. Items must be in the same condition that they were received. You will immediately receive both the return label by email, as well as the refund in the original payment method or through an IBAN number. The cost of the return is 5€.
From the time you receive the order, you have 15 days to register your return request through this form (https://returns.itsrever.com/humpier), you only need the order number and the email with which you placed the order. Items must be in the same condition that they were received. You will immediately receive both the return label by email, as well as the refund in the original payment method or through an IBAN number. The cost of the return is 5€.
PRODUCTS
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You can consult the general measurements of each product in the section corresponding to each one. Click on the measurement table to see the cms and compare with your body measurements.
You can consult the general measurements of each product in the section corresponding to each one. Click on the measurement table to see the cms and compare with your body measurements.
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In each product’s section, as well as in the care label inside the garments, you will find the particular characteristics and care to keep your product in optimal conditions.
In each product’s section, as well as in the care label inside the garments, you will find the particular characteristics and care to keep your product in optimal conditions.
PAID
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You can enter your code just before making the purchase. At the time of placing your order, after the payment options, there is a box where you can enter the code you have.
If valid, the discount will be applied in the order summary. The system will not accept 2 different coupons or discounts on the same purchase.You can enter your code just before making the purchase. At the time of placing your order, after the payment options, there is a box where you can enter the code you have.
If valid, the discount will be applied in the order summary. The system will not accept 2 different coupons or discounts on the same purchase. -
You can pay for your purchase by VISA or MASTERCARD, Apple Pay or Google Pay.
Payment through PayPal. Directly to the Humpier account that is offered at the end of the payment.
Payment by bank transfer. Indicating the name and surname, as well as the order number.
Payment through Bizum.
Payment through Klarna.You can pay for your purchase by VISA or MASTERCARD, Apple Pay or Google Pay.
Payment through PayPal. Directly to the Humpier account that is offered at the end of the payment.
Payment by bank transfer. Indicating the name and surname, as well as the order number.
Payment through Bizum.
Payment through Klarna.