Terms of service

Updated version 2025

1. General Conditions of Use

1.1 Definition of user

Accessing and using the website https://www.humpier44.com, hereinafter “Humpier”, grants anyone who accesses it the status of user, accepting from that moment, without any reservation, the present General Conditions of Use.

Humpier S.L. reserves the right to establish Particular Conditions of Use for certain services or content, which will also be binding for users when published.

1.2 User account

To access restricted services, content, or utilities, the user must register by creating a user account.

Registration implies acceptance of our General Conditions of Use and the Privacy Policy of Humpier.

The user agrees to provide truthful data and to safeguard their password, being the sole responsible for its use. Humpier assumes no responsibility for unauthorized access or misuse of user accounts.

Sales services are available only for adults. Access by minors is the responsibility of parents or guardians.

1.3 Account cancellation

The user can cancel their account by sending an email to hola@humpier44.com with all their data and expressing their will. Humpier may unilaterally cancel accounts for misuse or illegal use of the services.

2. Obligations and responsibilities of users

2.1 Obligations

The user agrees to use Humpier in a legal, ethical, and in accordance with the purpose of the services. They may not cause damage to the content, tools, or software of Humpier.

2.2 Responsibility

The user is solely responsible for their behavior on the website and for any misuse, illegal use, or actions contrary to the regulations. Humpier will not assume responsibility for damages arising from such use.

3. Responsibility of Humpier

Humpier is not responsible for:

  • The lack of availability or functioning of the website, services, or content.

  • Viruses, unauthorized access, or misuse of data by third parties.

  • Any use contrary to the General Conditions or current regulations.

4. Promotions, discounts, advertising, and links

4.1 Promotional codes

Promotional codes are valid according to the conditions indicated in each campaign and are not cumulative. The welcome code is exclusive to new customers.

If a product purchased with a discount code is returned and the promotion is no longer valid, a size exchange or a voucher for the amount paid, with no expiration date, will be offered.

4.2 Links to third parties

Humpier may include links to third-party websites. The responsibility for the content of those sites lies solely with their owners. Humpier assumes no responsibility for damages arising from their use.

4.3 Advertising

Advertisers and sponsors are responsible for the legality and accuracy of their advertising content. Humpier assumes no responsibility for contractual relationships with third-party advertisers.

5. Intellectual and industrial property

All rights to the website, contents, software, trademarks, and other elements belong to Humpier or its legitimate owners.
The reproduction, distribution or exploitation of the contents without express authorization is prohibited.

6. Modification of the Terms

Humpier may modify these Terms in whole or in part without prior notice. The current version will be published on the website.

7. Jurisdiction and dispute resolution

These Terms are governed by Spanish legislation. In case of conflict, the competent Courts and Tribunals will apply.

To resolve online consumer disputes, users can access the European platform:
https://ec.europa.eu/consumers/odr

8. Contracting conditions

8.1 Placing the order

To place an order, the user must register or log in and follow the instructions of the online store. The confirmation of the order implies acceptance of these Terms.

8.2 Availability

Products are subject to availability. In case of being out of stock, the user will be notified by email. Orders with items of different availability will be shipped according to the longest delivery time or separately if Humpier deems it appropriate.

8.3 Shipping

Humpier ships worldwide.

Home delivery by courier:

  • Peninsula and Portugal: 4.50€ (free on orders >90€).

  • Balearic Islands: 4.95€

  • Canary Islands: 9.95€

  • European Union: 9.95€

  • Rest of Europe: 12.95€

  • United States and Canada: 24.95€

  • Rest of the world: 34.95€

Estimated delivery times:

  • Peninsula, Portugal, and Balearic Islands: 4–7 working days (standard), 24h express if ordered before 16:00h.

  • Canary Islands: 4–5 days.

  • EU and the rest of the world: 5–10 days.

Deliveries are not made on Saturdays, Sundays, or holidays unless prior notice is given.

In-store pickup:

  • Donto Store: Calle Guzmán el Bueno 72, Madrid. M-F 10:30–15:00 / 17:00–20:00, Sat 11:00–15:00

  • Humpier: Calle Campoamor 9, Madrid. M-F 11:00–15:00 / 17:00–20:00, Sat 11:00–15:00

  • Orders must be picked up in 15 days.

8.4 Payment methods

  • VISA Card, Mastercard, Apple Pay, Google Pay

  • PayPal

  • Bizum

  • Bank Transfer (IBAN: ES77 0081 1539 8500 0145 2955)

  • Klarna (installment payment, according to Klarna's conditions)

Humpier is not responsible for incidents arising from payment systems or issuing entities.

8.5 Right of withdrawal, exchange, and returns

  • Withdrawal: 15 calendar days from receipt (30 days for Christmas purchases).

  • Exceptions: Personalized products, stickers, manipulated or washed garments.

Online returns: https://returns.itsrever.com/humpier (5€ charge in the Peninsula and Portugal. For orders in the rest of the world, please consult)

In-store returns: Free, only M-F.

Refunds: Processed to the original payment method or by transfer, maximum 15 days from approval.

8.6 Warranty

  • Period: 120 days from the purchase for factory defects.

  • Does not include damage due to misuse, wear, or negligence by the user.

  • Proof of purchase required to activate the warranty.

9. Contact

For any questions, requests, or incidents: customers@humpier44.com
Response guaranteed in less than 24h.